Faq

OLPHANT is a modern clothing brand that blends streetwear style with sustainability. We design bold, comfortable apparel made from high-quality materials for those who want to express their unique style while making an eco-conscious choice.

Not always.
Slight differences in color, print, or texture may occur due to lighting or screen settings. OLPHANT is not responsible for these minor variations.

No.
Once an order is placed, it *cannot be cancelled or modified* under any circumstances.

The delivery may fail, and OLPHANT is not responsible for such errors.
Always double-check your details before confirming your order.

Yes, we offer international shipping! Shipping costs and delivery times vary by destination. You can view international shipping options and fees during checkout.

Prices are in INR and may change anytime.
Full payment is required before processing.
OLPHANT does *not* store your payment details—everything goes through secure payment gateways.

Usually 3–10 working days depending on your location.

Damaged product
Defective product
Wrong item received
Size issues (exchange only)

A complete unboxing video from the moment the package is opened — no cuts, no pauses.
Without this, the request will be rejected.

Unused
Unwashed
Unworn
Not damaged by the customer
All tags must be attached and not removed.

You must request it within 48 hours of delivery.

No.
Only size exchanges are allowed.

No unboxing video
Tags removed/damaged
Wrong size chosen without checking size chart(EXCHANGE ONLY)
Used or washed products
Minor color differences

No.
Refunds are provided only if:

OLPHANT cancels the order
The product is unavailable

3–7 working days after approval and inspection of the returned product.

Correct address and contact details
Availability to receive the package
Proper handling of tags and packaging until deciding to keep the product

All designs, logos, and graphics belong to OLPHANT.
You cannot copy or use them without permission.

Request will be rejected
Person may be permanently banned
Legal action may be taken if necessary

Through the email/Instagram/phone number provided by OLPHANT.

Delays caused by:

Courier partners
Weather
Festivals
Strikes
Incorrect address

are not OLPHANT’s responsibility.